📦 K-Swiss Return & Exchange Process (English Version)

1️⃣ Submit Return Request

• Time limit: Within 7 days of receiving the item
• Method: Email our customer service: 

  k-swiss_sgmy@emers.com

• Include:
• Reason for return (Too big / Too small / Style mismatch / Others)
• Available pick-up date & time
• Customer service hours: 10:00 – 17:00

2️⃣ Confirm Return Details

• Customer service will confirm the return reason and arrange a doorstep pick-up.
• Alternatively, you may return the item at our store (Singapore only).
• Malaysia: door-to-door pick-up only

3️⃣ Return Item

• Return conditions:
• Unused, unwashed, unaltered
• No stains, odor, or damage
• Original packaging intact
• Include all accessories, tags, manuals
• Store drop-off (SG): Can drop off at store
• Doorstep pick-up (SG & MY): We will notify courier

4️⃣ Refund Processing

• Once returned item is confirmed eligible
• Refund time: approx. 7–14 business days
• Refund method: to original payment method
• Note: Actual bank posting time may vary

⚠️ Notes

• Shoe box is part of the product; damage may cause partial refund or rejection
• Non-returnable items: socks & intimate/personal wear

📍 Our Store (Singapore Only)

Store Location 🎾
252 North Bridge Road, #02-35/36
Raffles City Mall, Singapore 179103
Tel: +65 6312 9314